At LIVIARA, we are committed to ensuring 100% satisfaction with every luxury garment.
For questions regarding an exchange or return, simply email firstname.lastname@example.org or call 844-LIVIARA.
We will be happy to assist you in any way possible.
Return & Exchange Policy
We take great pride in our reputation for quality and elegance. If, for any reason, you are dissatisfied with your purchase, we will assist you with a prompt refund or exchange in accordance with the following terms. For products purchased from other online retailers and/or boutiques, please contact the appropriate third party for their refund policy.
For both returns and exchanges, ensure items are in unworn condition with all garment tags intact. Accordingly, please try bottoms on over your own undergarments if you have hesitations about style or fit.
Returns: With the exception of sale merchandise, you may return your garment(s) for a full refund within 30 days of receipt. All sales of sale merchandise are final. After your return shipment has been received and inspected at our warehouse, allow 5-7 business days for the refund to be processed onto your original form of payment. Please note shipping charges are non-refundable.
Exchanges: You may, within 30 days of shipment, exchange your purchase for a different size or color of that particular item. If your chosen size or color is not in stock, we will be unable to process your exchange and will contact you regarding a refund. If you are interested in an alternate product or lingerie style, contact our Concierge Service for additional assistance. It will be our pleasure to exchange your items according to your preference and offer a partial refund, if applicable. All exchanges will be re-delivered to you for free.
Original packaging may be used for return shipments, but is not required. A complimentary FedEx Ground return label is included with every domestic LIVIARA purchase. If you wish to use your own shipping carrier, please use the following return address.
1708 S. Fifth Street
St. Charles, MO 63303
For information regarding international returns and exchanges, please contact our Concierge Service.